What My Clients Can Do With 10 Hours

Hiring someone to take on any work in your business can be terrifying. What if they don't do it the way you do (but what if they can do it better or more efficiently)? What if they find gaps that reveal your business isn't perfect (what if they have solutions)?

What if hiring help is exactly what you need?

My clients were overwhelmed when I first started with them, constantly drowning in the "backend" of their business. And now? We have systems in place that allow them to step back from the "busy work" and focus on whatever is important to them in their business. Whether that be growing their business through networking more or having the ability to step away for an afternoon to take their kids to the park. The beauty of hiring help means you can do whatever you want when you get 10 hours back every week.

Let me give you some examples of how I free up time for my clients...

Example 1:

Problem: Client was trying to hire for 3 roles at the same time and had no idea where to start. When they told me, I knew they would get hundreds of applications and had no way of differentiating any of the candidates.

Solution: I quickly created a "Hiring Guide" that outlined how the process would go. From what they wanted included in the job posting (and what they needed to include in the posting...), to where we would post the role and for how long. Then I created interview questions for two rounds of interviews - one phone screen and one face-to-face (it really is so important that you tailor your interview process to the job - unless you're hiring C-Suite you do not need multiple in person interviews!). I also created a scoring matrix so we would we able to tell candidates apart based on how they answered the questions and where that landed them on our scoring scale.

By taking over this work and creating a system for future use, I saved my client over 20 hours in that two week span. You know what she did with her time back? Spent more time with her kid while he was sick. I ensured her work-life balance stayed balanced so she could be present with her child. The CEO of the company should not be the one combing through the resumes.

Example 2:

Problem: Invoices weren't automated which resulted in her invoices going out late or her forgetting to follow up, meaning she was not getting paid on time. She was spending several hours a month trying to reconcile where she hadn't been paid or who she had forgotten to email an invoice to.

Solution: I took over invoicing and used the tools she had at her disposal (delay send for emails, PayPal used for non-Canadian clients etc) - it's not always necessary to add to your tech stack. For clients that were on a fixed retainer, I built out the invoices for the rest of the year. I hit schedule send on all of them. And then created a follow up email that went out one week after the initial invoice did, also via schedule send. It acted as a quick reminder and the number of unpaid or late invoices decreased significantly.

This gave her back several hours every month to focus on her clients true needs. It gave her capacity to go above and beyond for her clients because she wasn't burning herself out with admin. It also gave her the time to think about and plan how she wanted to execute something that had been on the backburner for some time - a newsletter!